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FAQs
Get fast answers to your questions. It's simple—just select your topic and you’re ready to go!!
Topics: 

Top 10 Frequently Asked Questions

I forgot my User Name and am unable to Log In. What do I do?
What do I do if I lost my password?
I never got my activation email, what can I do?
I accidentally submitted an entry twice. How do I get one of them removed?
I noticed an entry that didn’t belong in the campaign. What should I do?
How does score work?
What is Most Viral?
How do I use the Share This Entry tools?
How are winners of a campaign identified and notified?
Where can I get Scholarship information?
 
I forgot my User Name and am unable to Log In. What do I do?
To recover a lost User ID simply go to Search and in the Advanced Search section, enter the email address you used when you set up your account in the "Email Address" field. Click "Submit" and your profile page will appear. Your User ID is what appears after www.brickfish.com/User Name.

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What do I do if I lost my password?
If you can't remember your password, click here and follow the onscreen instructions and we'll email your password to you. The email will go to the address used to set up your account, unless you have changed that in the Account Info section. You will need to know the answer you entered for the security question you chose when you originally signed up. Please note that if you signed up via a remote provider like Facebook, you must log in to Brickfish via your Facebook (or other appropriate) account.

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What do I do if I lost the email with the activation code for my account?
Click here and enter the username and password you created at signup. Click the "Resend" link. Be sure to click the activation code in the latest email because any activation code sent previously will be invalid. If you still do not receive your activation email, please contact member support.

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I accidentally submitted an entry twice. How do I get one of them removed?
Please use the "flag for moderation" link to bring this to our attention.

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I noticed an entry that didn't belong in the campaign. What should I do?
Please use the "flag for moderation" link to bring this to our attention. Please do not abuse our flagging system.

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How does score work?
Score increases and decreases based on the interactions with your entry including votes and viral activity. We work hard to protect campaign participants against people who violate our Member Guidelines and Terms of Use. People who are violating the rules have less impact on an entry’s score.

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What is Most Viral?
The Most Viral entries are the ones getting the most attention across the internet on sites other than Brickfish®. Using the "Publish to Facebook," "Post to Websites," "Embed," "Share Link to" and "Add Link to" tools to spread an entry across the internet makes you eligible for Most Viral prizes. Several factors are considered in the Most Viral ranking and winner selection. The number of sites an entry is posted to, the number of unique viewers of the entry, and the number of people who have shared the entry are just a few of the factors included in the calculation. Learn more about Most Viral.

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How do I use the Share This Entry tools?
On the page of each entry there are several options in the Share This Entry box. By clicking on the "Post to Websites" button, you can post (or embed) content to a number of different sites, including Facebook, Myspace, Friendster, LiveJournal and more.

You can also click the Email to Friends button to quickly and easily send content to friends on Brickfish or anyone with an email account.

Finally, you can click on the "Bookmark" button to allow you to instantly post content to your favorite social bookmarking site, including Digg, StumbleUpon, Del.icio.us and many more.

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How are winners of a campaign identified and notified?
Winners are selected differently in each campaign, so please refer to the rules of the specific campaign.
  • If winners are selected by sponsor, winners are notified once the sponsor selects the winner.
  • If one winner is selected by sponsor and the other winners are selected by score, NO winners can be notified until the hand-picked winner has been selected by the sponsor.
Once winners are identified, you are contacted by BrickfishPrizing@brickfish.com. Then you are instructed to reply with your full name, mailing address, and phone number. Dependent on the value of the prize, you will be required to fill out a W-9 form (a requirement of the IRS). You can return it via email, fax, or snail mail. Once this info is received, prizes are mailed out as soon as possible. Please note that prizes being fulfilled by a third party may take longer than those fulfilled by Brickfish. Visit the Winners page to see the most recent campaign results.

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Where can I get Scholarship information?
Current campaigns with scholarships as prizing can be found here. You can sign up for an RSS feed for new scholarships or bookmark this page to check back for other scholarship opportunities in the future.

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